Cancellation, Return, Refund & Exchange Policy

Last updated: 27 July 2026

Cancellation

An order may be cancelled within 6 hours of placement if it has not been dispatched. Send the order number to tidloncare@gmail.com or call +91 9294817373. Approved cancellations are refunded to the original payment method.

Exchange request

An exchange may be requested within 3 calendar days of delivery. The item must be unused, unopened, in its original packaging and accompanied by the invoice. For hygiene and product-integrity reasons, opened or used fragrance and personal-care products cannot be exchanged unless they arrived damaged, defective or incorrect.

Damaged, defective or incorrect item

Contact us within 2 calendar days of delivery and provide the order number plus clear photographs of the item, outer packaging and shipping label. After verification, Tidlon will arrange a replacement or refund without additional shipping cost.

Return procedure

Contact support before returning an item. If reverse pickup is available, we will arrange it; otherwise support will provide return instructions for our Nagpur address. Do not send a parcel without authorisation.

Refund timing

Approved refunds are sent to the original payment method within 5–7 business days after approval. A bank or payment provider may require additional time to post the credit.

Contact

tidloncare@gmail.com | +91 9294817373
Tidlon, 301, Above Arambh Store, Nehru Colony, Main Road, Nagpur, Maharashtra 440013, India