Frequently Asked Questions

Where does Tidlon deliver?

We currently accept and deliver orders only within India. Standard shipping is free. See our Shipping Policy for processing and delivery estimates.

How do I place an order?

Select a product, confirm the size and quantity, add it to the cart, then enter billing and delivery details at checkout. The final INR price and available payment methods are displayed before you place the order.

Which payments are accepted?

Checkout supports cards, UPI and net banking through Razorpay. Cash on delivery is available for eligible orders and locations. Tidlon does not store full card or bank credentials.

How can I track an order?

After dispatch, a tracking reference is sent by email or SMS. Contact support with your order number if the tracking link is delayed.

Can I cancel an order?

A cancellation may be requested within 6 hours of placement if the order has not been dispatched.

Can I exchange or return an item?

An eligible unopened item may be requested for exchange within 3 calendar days of delivery. Damaged, defective or incorrect items must be reported within 2 calendar days with photographs. See the Cancellation, Return, Refund & Exchange Policy for all conditions.

How do I contact Tidlon?

Email tidloncare@gmail.com or call +91 9294817373, Monday–Saturday, 10:00 AM–6:00 PM IST.