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#HELP YOU EVERYTIME FAQs

A. GENERAL

We are based in Mumbai, Maharashtra- India.

Tidlon.com is an online beauty store catering to  categories like fragrances

Yes, we do ship internationally. We’ll be happy to deliver your orders if your pin code is serviceable with our courier partner.

Yes, we do customize products on request. You can email us your requirements at tidlonorders@gmail.com.

 Please be rest assured that all your personal and transactional information is secured with us. For more information, please refer to our Privacy policy page.

You can send us an email at tidlonorders@gmail.com  

B. ORDER PLACEMENT

  • Once you decide on making a purchase, click on the product you are willing to order.
  • Select a suitable size from the drop-down list.
  • Click on the “Add to Cart” button once you have selected the quantity you would like to order.
  • There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button.
  • Click on the checkout button to proceed with payment and delivery details.

 You can apply discount promo code on the shipping page on the right-hand side tab. The shipping page appears after you have filled in customer information. Please refer to the below image for promo code application

  • Once you have successfully placed your order on our website, you will receive a confirmation email from Tidlon.com.

  • We will then dispatch your order from our warehouse and keep you informed at every step with regards to the delivery of the same.
  • Your item is packed securely and handed over to our trusted delivery partners.
  • Then, your item is shipped to your location.
  • You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order.
  • You can track your order with the tracking ID until it’s delivered.

C. PAYMENT

  • We accept all major credit and debit cards. We also support the following modes of payments-

    • Net banking
    • UPI
    • Paytm
    • Google Pay
    • Phone Pe
    • Other Wallets

To ensure a safe, private and secure shopping experience with Tidlon.com, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

  • We do not collect or store your card information with us. If you suspect any unauthorized behavior on your card, then please report this to your bank immediately.

    • Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
    • Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
    • Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
    • Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
    • Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
    • Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details

    Please be assured that we do not receive or store your complete card details with us. When you enter the card details, you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive or store your card details.

D. SHIPPING AND DELIVERY

  • Shipping is absolutely free 

  • Your Order will be delivered to your doorstep within 7-10 Working Days.

Each order is shipped only to a single address. However, if you wish to ship products to a different address, You may do so by placing multiple orders.

No, Shipping charges are non-refundable in case of Cancellations.

For all online orders, our delivery service providers will make three attempts to deliver before the product will be retired to our warehouse.

In Case of Cash on delivery order the delivery service provider normally calls before making a delivery attemo. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

E. RETURNS, REPLACEMENT & REFUNDS

  • Yes, We accept returns only if its in original condition

In that case, we exchange the product and send you another product. You can raise a complaint within 24 hours of delivery and place your replacement request.

  • Yes, we give you the flexibility to cancel your order “before” it leaves our warehouse i.e. before it gets shipped.

We are sorry to hear that you wish to cancel your order. You may cancel an order within 24 hours from the time of placing the order. Simply write to us on tidloncare@gmail.com with your order number and we will cancel your order for you.

After the order has been shipped it becomes rather difficult for us to cancel it. We would request you to tell us as early as possible about possible cancellations.

On successfully processing the refund, the refund amount will be credited to your bank account from which you have made the transaction.

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