Cancellation, Return, Refund & Exchange Policy

At Tidlon, we are committed to providing a smooth and transparent shopping experience. Please read our policy carefully before placing an order.

Order Cancellation

• Orders can be cancelled within 6 hours of placing the order.

• To cancel an order, please contact us with your order details.

  If the cancellation request is approved within this time, a full refund will be processed to the original payment method.

 No payment gateway charges or hidden deductions will be applied.

Exchange Policy

Customers can request an exchange within 3 days of delivery if they wish to replace the product with another item.

Conditions for exchange:

• Product must be unused and in original packaging

• Product must include the original invoice

• Request must be made within 3 days of delivery

Reverse Pickup:

• If available, we will arrange pickup from your address.

• If not available, customers may ship the product to our address after contacting support.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 2 Days of delivery

• Share clear photos of the product and packaging

After verification, we will arrange a replacement at no additional cost

Non-Exchangeable Items

Exchange requests will not be accepted if:

• The fragrance bottle has been opened or used

• The product is damaged after delivery

Refund Policy

Refunds are applicable only in the following cases:

• Order cancelled within 6 hours

• Product received is damaged or defective

• Incorrect product delivered

Refunds will be processed to the original payment method within 5–7 business days after approval.

Address

Tidlon
301, Above Arambh Store,
Nehru Colony,
Nagpur, Maharashtra – 440013, India

Contact Us

Email: tidloncare@gmail.com
Phone: +91 9294817373